Effective Date: 12/19/2024
Heart of Travel (“we,” “our,” “us”) is committed to protecting the privacy and personal information of our customers (“you,” “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services or interact with our website and platforms.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information from you:
- Full name
- Contact information, including email address, phone number, and mailing address
- Payment details, including credit card information and billing address
- Passport or identification details for travel purposes
- Travel-related information needed to prepare quotes, bookings, itineraries, insurance, financing, or other travel services
- Any other information you voluntarily provide when booking, submitting a form, opting in to communications, or communicating with us
1.2 Non-Personal Information
We may collect non-personal information, such as:
- Browser type and version
- Device information
- IP address
- Cookies and similar tracking technologies, as described in Section 8
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process bookings and travel arrangements
- To communicate with you regarding your reservations, inquiries, quotes, financing applications, payments, or travel updates
- To send booking confirmations, reminders, alerts, customer service messages, and other service-related communications
- To comply with legal requirements, including providing passenger information to airlines, border authorities, or other travel-related service providers when required
- To improve our website, products, services, customer support, and internal operations
- To process payments and manage financial transactions
- To send promotional materials or updates where you have opted in or where permitted by law
- To administer our SMS/text messaging program, as described in Section 7
3. Sharing and Disclosure of Information
We may share your information with:
3.1 Third-Party Service Providers
We may share information with third-party service providers when necessary to operate our business and provide our services, including:
- Airlines, hotels, transportation companies, tour operators, insurance providers, financing providers, and other travel-related service providers to fulfill your bookings or requested services
- Payment processors for handling transactions securely
- Technology providers, CRM platforms, communications platforms, booking systems, and customer service providers that support our business operations
- Marketing partners to send relevant offers only where you have provided consent or where otherwise permitted by applicable law
3.2 SMS/Text Messaging and Mobile Information Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
We may share mobile information with service providers or subcontractors only as necessary to operate and support our SMS/text messaging program, customer service, booking support, payment reminders, travel updates, and related operational communications. These service providers are not authorized to use your mobile information for their own marketing or promotional purposes.
3.3 Legal Compliance
We may disclose your information to authorities, regulatory bodies, law enforcement, courts, or other parties when required by law, regulation, subpoena, court order, legal process, or to protect our rights, customers, employees, or business.
3.4 Business Transfers
In the event of a merger, acquisition, financing, restructuring, sale of assets, or sale of our business, your information may be transferred to the new or acquiring entity, subject to applicable privacy laws.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:
- Secure servers and encryption for sensitive data where appropriate
- Regular audits and monitoring of our systems
- Restricted access to personal information on a need-to-know basis
- Internal procedures to help protect customer records and communications
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet, electronic communication, or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information, subject to applicable legal requirements:
- Access: Request a copy of the personal information we hold about you
- Correction: Request corrections to inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal, contractual, or business record obligations
- Objection/Opt-Out: Opt out of promotional communications
- Data Portability: Request that we transfer your personal data to another organization where applicable
To exercise any of these rights, please contact us at admin@h-travel.ca.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, tax, accounting, regulatory, contractual, and business obligations.
Once your data is no longer required, it will be securely deleted, anonymized, or retained only as legally required.
7. SMS/Text Messaging Program
Heart of Travel may offer SMS/text message communications to customers and prospective customers. By providing your mobile phone number and opting in, you agree to receive text messages from Heart of Travel related to your inquiries, travel bookings, quotes, payment updates, financing updates, customer service, reminders, travel alerts, and promotional offers where permitted.
7.1 How Users Opt In
You may opt in to receive SMS/text messages from Heart of Travel by:
- Submitting a form on our website that includes your phone number and consent to receive text messages
- Checking an SMS consent box on a booking, inquiry, quote request, financing, or customer service form
- Providing your phone number to our team and confirming that you agree to receive SMS/text messages
- Sending us a text message first or replying to a message from Heart of Travel
- Otherwise giving clear consent to receive SMS/text communications from us
Consent to receive marketing or promotional text messages is not a condition of purchasing travel services from Heart of Travel.
7.2 Types of SMS/Text Messages We May Send
Depending on your interaction with us, SMS/text messages may include:
- Travel quote follow-ups
- Booking confirmations and reminders
- Flight, itinerary, or travel-related updates
- Payment, financing, or document reminders
- Customer service responses
- Appointment or consultation reminders
- Promotional offers, updates, or announcements where you have opted in or where permitted by law
7.3 Message Frequency
Message frequency may vary depending on your inquiry, booking status, travel dates, payment schedule, customer service needs, or promotional preferences. You may receive recurring messages while we are assisting you with an active inquiry, booking, financing, payment plan, or travel service.
For promotional SMS/text messages, message frequency may vary and may include occasional offers, updates, or reminders from Heart of Travel.
7.4 Opt-Out Instructions
You may opt out of receiving SMS/text messages at any time by replying STOP to any text message from us. After you reply STOP, we may send a final confirmation message to confirm that you have been unsubscribed.
After opting out, you may no longer receive SMS/text messages from us unless you opt in again. Please note that opting out of SMS/text messages may affect our ability to send you important updates by text. We may still contact you through other permitted methods, such as email or phone, where necessary to provide services you requested or to comply with legal or contractual obligations.
7.5 Help Instructions
For assistance with SMS/text messages, you may reply HELP to any message from us or contact us at:
Email: admin@h-travel.ca
Phone: +1-431-444-4646
7.6 Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan. Heart of Travel is not responsible for carrier charges, delayed messages, undelivered messages, or any limitations caused by your mobile provider.
7.7 SMS Data Use
We use your mobile number and SMS/text messaging data to send and manage communications, respond to inquiries, provide customer service, maintain records of consent and opt-out requests, and improve our services. We do not sell your mobile information.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
8. Cookies and Tracking Technologies
8.1 Cookies
We use cookies to enhance your experience on our website, including remembering your preferences, analyzing website activity, and tracking website usage.
8.2 Managing Cookies
You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly without cookies.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, security, or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors without appropriate consent. If we become aware that we have collected personal information from a child under 18, we will take steps to delete it where required by law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Email: admin@h-travel.ca
Phone: +1-431-444-4646
Mail: Heart of Travel, West Saint Paul, MB Canada
By using our services, submitting a form, opting in to communications, or providing us with your personal information, you agree to this Privacy Policy.