1. General Terms
1.1 Finality of Bookings
All bookings made with Heart of Travel are final. No cancellations or refunds are permitted after confirmation, unless otherwise allowed by the applicable third-party provider’s policy.
1.2 Liability Disclaimer
Heart of Travel acts as an intermediary between customers and third-party providers, including but not limited to airlines, hotels, tour operators, transportation companies, insurance providers, and financing providers. We are not liable for delays, cancellations, schedule changes, denied boarding, disruptions, service issues, or operational decisions caused by these third-party providers.
1.3 Force Majeure
Heart of Travel is not responsible for any loss, cost, delay, cancellation, interruption, or inconvenience caused by unforeseen events, including but not limited to acts of God, natural disasters, severe weather, airline disruptions, political unrest, labour strikes, public health emergencies, government mandates, border restrictions, war, terrorism, or other events beyond our control.
1.4 Modification of Terms
These Terms and Conditions may be updated at any time without prior notice. By making a booking, using our services, submitting an inquiry, or continuing to communicate with Heart of Travel, you agree to the latest version of these Terms and Conditions.
2. Payment Terms
2.1 Payment Requirements
Full payment is required to confirm bookings unless an approved financing option or payment arrangement has been authorized by Heart of Travel. Approved financing options may be available upon request and are subject to eligibility, approval, and separate financing terms.
2.2 Failed Transactions
A $50 charge applies for every missed, declined, dishonoured, or failed payment for any reason.
A $75 charge applies if the missed, declined, dishonoured, or failed payment is the result of a stop payment, blocked payment, insufficient funds, or other payment decline.
Heart of Travel reserves the right to charge the credit card, debit card, bank account, or other payment method provided in the customer’s application or payment authorization for any outstanding, overdue, missed, declined, or dishonoured payments, including applicable fees.
2.3 Automatic Cancellation
Two consecutive declined or missed payments may result in cancellation of your booking, financing arrangement, or travel services. Cancellation fees, provider penalties, administrative fees, and outstanding balances may apply.
3. Customer Responsibilities
3.1 Travel Documents
Customers are responsible for ensuring the validity and accuracy of all required travel documents, including passports, visas, permanent resident cards, work permits, visitor visas, electronic travel authorizations, vaccination records, identification documents, and any other required travel or entry documents.
Heart of Travel is not liable for denied boarding, missed flights, missed connections, entry refusals, deportation, fines, penalties, or travel disruptions due to incomplete, expired, invalid, inaccurate, or missing documents.
3.2 Accuracy of Information
Customers must verify all booking details, including names, dates of birth, passport information, flight times, travel dates, destinations, accommodations, and passenger details, within 24 hours of receiving confirmation or booking documents.
Errors reported after 24 hours may not be corrected, and additional charges may apply. Some corrections may not be permitted depending on airline, hotel, or provider policies.
3.3 Insurance
Travel insurance is highly recommended to cover unforeseen incidents such as cancellations, medical emergencies, illness, lost or delayed baggage, trip interruption, missed connections, or travel disruptions.
Customers are responsible for reviewing and understanding their insurance coverage, exclusions, claim requirements, and policy limitations.
4. Third-Party Provider Policies
4.1 Responsibility Disclaimer
Heart of Travel is not liable for delays, cancellations, denied boarding, schedule changes, service interruptions, or operational disruptions caused by third-party providers, including airlines, hotels, transportation companies, tour operators, insurance providers, or financing providers.
Refunds, credits, rebookings, compensation, or claims related to third-party services are subject to the policies of the applicable provider and may need to be addressed directly with that provider.
4.2 Baggage and Accommodation
Any claims for lost, damaged, or delayed baggage must be filed directly with the airline or transportation provider.
Hotel room types, bed configurations, amenities, resort fees, check-in requirements, deposits, and policies are subject to the provider’s terms and conditions and availability.
5. Cancellations and Refunds
5.1 Cancellation Policy
Cancellations are not permitted once a booking is confirmed, unless allowed by the applicable third-party provider’s policy. Provider penalties, cancellation fees, and Heart of Travel processing fees may apply.
5.2 Refund Policy
Refunds are subject to the policies of the respective third-party providers and may include penalties, administrative fees, fare differences, supplier fees, or non-refundable charges.
Heart of Travel cannot guarantee that a refund will be approved by any airline, hotel, tour operator, insurance provider, or other third-party provider.
5.3 Processing Times
Refund processing times may take up to 90 days or longer, depending on the provider, payment processor, and circumstances of the refund request.
6. Rebooking and Modifications
6.1 Rebooking
Changes to flight dates, accommodations, passenger details, destinations, package details, or other booking components are subject to availability, provider approval, provider fees, fare differences, and Heart of Travel’s processing fees.
6.2 Name Changes
Name corrections or name changes on tickets or bookings may not be permitted depending on provider policies. Fees may apply for allowable corrections or changes.
Customers are responsible for ensuring that all names match their travel documents exactly before booking confirmation.
7. Travel Package Policies
7.1 Package Inclusions
Specific inclusions for travel packages, including tours, meals, transfers, baggage, accommodations, resort inclusions, and other services, will be outlined in the package details or provider terms.
7.2 Unused Services
No refunds will be issued for unused portions of a travel package, including missed tours, unused transfers, unused hotel nights, meals, activities, or other included services.
8. In-House Financing Terms
8.1 Payment Schedule
Where in-house financing or payment arrangements are approved, payments must be made according to the agreed-upon schedule, whether bi-weekly, monthly, or otherwise stated in the customer’s agreement.
8.2 Default Consequences
Two consecutive missed, declined, or dishonoured payments may result in automatic booking cancellation, cancellation of the financing arrangement, collections action, and applicable cancellation fees.
Customers remain responsible for any outstanding amounts, provider penalties, Heart of Travel fees, missed payment charges, and other costs related to the booking or financing arrangement.
8.3 Interest and Fees
Applicable interest, processing fees, administrative fees, financing fees, missed payment fees, and other charges will be disclosed during the financing process or in the customer’s financing agreement.
9. SMS/Text Messaging Terms
9.1 SMS Service Description
Heart of Travel may send SMS/text messages to customers and prospective customers who provide their mobile number and consent to receive messages from us.
Types of SMS messages may include, but are not limited to:
- Travel inquiry responses
- Quote follow-ups
- Booking confirmations
- Flight, itinerary, or travel alerts
- Payment reminders
- Financing updates
- Document reminders
- Appointment or consultation reminders
- Customer service notifications
- Promotional offers, travel deals, announcements, and marketing messages where permitted
9.2 Consent to Receive SMS Messages
By providing your mobile phone number and opting in to receive SMS/text messages, you agree that Heart of Travel may send you text messages related to your inquiry, booking, travel services, customer service needs, payment or financing updates, and promotional communications where permitted.
Consent to receive promotional SMS messages is not a condition of purchasing travel services from Heart of Travel.
9.3 Age Requirement
You must be 18 years of age or older to use this SMS service.
9.4 Opt-Out Instructions
To stop receiving messages, reply STOP to any text message.
After you reply STOP, we may send a final confirmation message to confirm that you have been unsubscribed. After opting out, you may no longer receive SMS/text messages from Heart of Travel unless you opt in again.
9.5 Message and Data Rates
Message and data rates may apply. Check with your carrier for details.
Heart of Travel is not responsible for carrier charges, delayed messages, undelivered messages, or any limitations caused by your mobile provider.
9.6 Message Frequency
Message frequency may vary depending on your inquiry, booking status, travel dates, payment schedule, financing status, customer service needs, or promotional preferences.
Customers with active inquiries, bookings, financing applications, payment arrangements, or upcoming travel may receive recurring service-related messages. Promotional message frequency may vary.
10. Disclaimers and Limitations
10.1 Denied Services
Heart of Travel is not liable for denied boarding, missed connections, missed flights, entry refusals, visa refusals, deportation, penalties, or denied services caused by customer negligence, incomplete documentation, inaccurate information, failure to meet travel requirements, or failure to comply with provider or government rules.
10.2 Unforeseen Events
Travel schedules, pricing, availability, routes, baggage rules, provider policies, entry requirements, and travel restrictions are subject to change without notice due to unforeseen circumstances or third-party provider decisions.
10.3 Liability Waiver
Heart of Travel is not responsible for personal injuries, accidents, illnesses, losses, damages, theft, delays, inconvenience, additional expenses, or other incidents during travel, except where liability cannot be excluded under applicable law.
11. Governing Law and Dispute Resolution
11.1 Jurisdiction
These Terms and Conditions are governed by the laws of Manitoba, Canada.
11.2 Dispute Resolution
Any disputes arising from these Terms and Conditions, bookings, payments, financing arrangements, or services provided by Heart of Travel will be resolved through arbitration in Manitoba, unless otherwise required by applicable law.
12. Contact Information
For inquiries or assistance, please contact:
Email: admin@h-travel.ca
Phone: +1-431-444-4646
Mail: Heart of Travel, West Saint Paul, MB Canada
Privacy Policy: https://h-travel.ca/privacy-policy/
By completing a booking, submitting an inquiry, using our SMS service, opting in to communications, or using Heart of Travel’s services, you acknowledge and agree to these Terms and Conditions.